In this session, Tim will focus on what happens after the deal closes…covering the systems, processes, and leadership strategies that ensure a smooth transition for both the acquired MSP and its clients. He’ll share the proven playbook The 20 has used to integrate dozens of MSPs without sacrificing service quality or employee and client retention.
Key takeaways include:
- The First 90 Days: The critical steps for setting expectations, maintaining continuity, and avoiding post-acquisition churn.
- Communication Best Practices: How to ensure transparency and alignment with employees and clients to foster trust and minimize uncertainty.
- Operational Alignment: Streamlining processes, tools, and systems without overwhelming teams.
- Scaling Without Stumbling: Lessons learned from rapid expansion and how to avoid the most common pitfalls when growing fast.
Tim’s session will dive deep into the growth platform he’s built and give MSPs a roadmap to successfully navigate the post-acquisition phase and build a stronger, more scalable business.
